I think the real issue here is the retailer that you bought the clubs from. They know that Titleist doesn’t put the tool in the box automatically. They know all it takes is a quick check of the box to get one included. If you bought them in-person they likely have a dozen or more at the shop and the simple question is, “Sir, do you need the adjustment tool?”

Likely poor customer service on the part of the retailer, not any level of arrogance from Titleist at all.

Huh that's odd. I recently bought a tsr3 driver and it came with a wrench.

Heck if it will keep you as a Titleist customer send me a PM with your address and I will gladly mail you one. I'll even give you the Titleist tool I received with my TSi2 driver.

When I ordered the TSR driver, 3 wood and 5 wood, I asked for an adjustment tool from the salesman. I have an old png one, but I have to say it is nice to have a Titleist one. I will probably donate the png one to First Tee...